{"id":11871,"date":"2026-08-04T02:14:52","date_gmt":"2026-08-04T02:14:52","guid":{"rendered":"https:\/\/javflatpanel.com\/?page_id=11871"},"modified":"2026-08-04T02:43:25","modified_gmt":"2026-08-04T02:43:25","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/javflatpanel.com\/ar\/return-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11871\" class=\"elementor elementor-11871\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65766f8f e-flex e-con-boxed e-con e-parent\" data-id=\"65766f8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce7d1da elementor-widget elementor-widget-heading\" data-id=\"7ce7d1da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return and Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ba6b5ba elementor-widget elementor-widget-text-editor\" data-id=\"2ba6b5ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Information about returning your JAV products and getting refunds.<\/p><p>Last updated: August 4, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10e33209 e-flex e-con-boxed e-con e-parent\" data-id=\"10e33209\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4791fa10 e-con-full e-flex e-con e-child\" data-id=\"4791fa10\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-675ef363 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"675ef363\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tOn this page\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__675ef363\" aria-expanded=\"true\" aria-label=\"Inhaltsverzeichnis \u00f6ffnen\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__675ef363\" aria-expanded=\"true\" aria-label=\"Inhaltsverzeichnis schlie\u00dfen\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__675ef363\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ef817a3 e-con-full e-flex e-con e-child\" data-id=\"7ef817a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46c04268 e-con-full e-flex e-con e-child\" data-id=\"46c04268\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fcbbb8c e-con-full e-flex e-con e-child\" data-id=\"fcbbb8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce1a785 elementor-widget elementor-widget-text-editor\" data-id=\"ce1a785\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We want customers to receive products that are correct, complete, and in satisfactory condition. This policy explains when products purchased through <code data-start=\"9146\" data-end=\"9164\">javflatpanel.com<\/code> may be returned, exchanged, repaired, replaced, or refunded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5781e389 elementor-widget elementor-widget-heading\" data-id=\"5781e389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return period<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b4a1215 elementor-widget elementor-widget-text-editor\" data-id=\"3b4a1215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unless a different period is stated on the product page, quotation, or sales agreement, eligible products may be returned within [30] calendar days after delivery.<\/p><p>A return request must be submitted within this period and approved before the product is sent back.<\/p><p>Submitting a request does not automatically guarantee approval. Eligibility depends on the product, condition, reason for return, and terms below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b8a893d e-con-full e-flex e-con e-child\" data-id=\"1b8a893d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c90d2a1 elementor-widget elementor-widget-heading\" data-id=\"4c90d2a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return eligibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f2a77bc elementor-widget elementor-widget-text-editor\" data-id=\"7f2a77bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To qualify for a standard return, the product must generally be:<\/p><p>Purchased directly from javflatpanel.com<br \/>Within the applicable return period<br \/>In new or resalable condition<br \/>Complete with all original components<br \/>Free from damage, misuse, unauthorized modification, or abnormal wear<br \/>Returned with the original packaging where reasonably required<br \/>Accompanied by proof of purchase<br \/>Returned under an approved Return Merchandise Authorization<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-166beee6 e-con-full e-flex e-con e-child\" data-id=\"166beee6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1586b037 elementor-widget elementor-widget-heading\" data-id=\"1586b037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products that may not be returnable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-711f64f8 elementor-widget elementor-widget-text-editor\" data-id=\"711f64f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The following may be excluded from change-of-mind returns unless defective, damaged in transit, incorrectly supplied, or otherwise protected by applicable law:<\/p><p>Customized or specially configured products<br \/>Special-order products<br \/>Clearance or final-sale products<br \/>Opened or activated software<br \/>Installed or modified OPS computers<br \/>Products with removed, altered, or missing serial numbers<br \/>Products damaged through incorrect installation or use<br \/>Products missing accessories, cables, documentation, or packaging<br \/>Products returned without authorization<br \/>Services already performed, including installation or customization<br \/>Products purchased from another retailer, distributor, or marketplace<\/p><p>Products purchased from another seller must normally be returned through that seller, subject to their policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64740a2c e-con-full e-flex e-con e-child\" data-id=\"64740a2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad52911 elementor-widget elementor-widget-heading\" data-id=\"ad52911\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Smart-board returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11478fa9 elementor-widget elementor-widget-text-editor\" data-id=\"11478fa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Because smart boards are large, fragile, and expensive to transport, special conditions apply.<\/p><p>Before approving a smart-board return, we may require:<\/p><p>Photos or video showing the product\u2019s condition<br \/>Serial-number verification<br \/>Troubleshooting with technical support<br \/>Confirmation that all accessories and packaging are available<br \/>Inspection of the product<br \/>A freight quotation<\/p><p>A smart board must be packed securely using the original protective materials or other packaging approved by JAV.<\/p><p>The customer may be responsible for damage occurring during return transport when the product was inadequately packed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e3c595f e-con-full e-flex e-con e-child\" data-id=\"5e3c595f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b502198 elementor-widget elementor-widget-heading\" data-id=\"b502198\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Change-of-mind returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7c70d0 elementor-widget elementor-widget-text-editor\" data-id=\"7f7c70d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"11975\" data-end=\"12081\">For approved returns that are not caused by a product defect, shipping damage, or a JAV fulfillment error:<\/p><ul data-start=\"12083\" data-end=\"12475\"><li data-section-id=\"l727e0\" data-start=\"12083\" data-end=\"12132\">The customer is responsible for return shipping<\/li><li data-section-id=\"1bkeefg\" data-start=\"12133\" data-end=\"12209\">Original shipping charges are non-refundable, except where required by law<\/li><li data-section-id=\"bmbydi\" data-start=\"12210\" data-end=\"12326\">Freight, liftgate, inside-delivery, installation, and related service charges are non-refundable after performance<\/li><li data-section-id=\"xwvv1\" data-start=\"12327\" data-end=\"12387\">A restocking fee of <strong data-start=\"12349\" data-end=\"12377\">[0% \/ 10% \/ 15% \/ other]<\/strong> may apply<\/li><li data-section-id=\"zdwbo7\" data-start=\"12388\" data-end=\"12475\">Deductions may be made for missing items, damaged packaging, damage, or reduced value<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f042d92 e-con-full e-flex e-con e-child\" data-id=\"7f042d92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db61898 elementor-widget elementor-widget-heading\" data-id=\"1db61898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Defective products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50bf1ffb elementor-widget elementor-widget-text-editor\" data-id=\"50bf1ffb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When a product appears defective, contact JAV support before returning it.<\/p><p>We may first provide:<\/p><p>Remote troubleshooting<br \/>Software guidance<br \/>Replacement accessories or components<br \/>Repair service<br \/>On-site or local support where available<br \/>Product replacement<\/p><p>If the product is confirmed defective and covered by the applicable warranty or return terms, JAV will determine an appropriate remedy, which may include repair, replacement, exchange, or refund.<\/p><p>This Returns and Refunds Policy does not replace the separate Warranty Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-479fc13 e-con-full e-flex e-con e-child\" data-id=\"479fc13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-683f971f elementor-widget elementor-widget-heading\" data-id=\"683f971f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products damaged during delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60afeda1 elementor-widget elementor-widget-text-editor\" data-id=\"60afeda1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Shipping damage must be reported within [3 calendar days] after delivery, following the procedure in our Shipping Policy.<\/p><p>Do not discard the product, packaging, pallet, labels, or accessories until we confirm the next steps.<\/p><p>For an approved shipping-damage claim, JAV may arrange:<\/p><p>Replacement parts<br \/>Repair<br \/>Replacement product<br \/>Carrier inspection<br \/>Return collection<br \/>Refund<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6caa6e56 e-con-full e-flex e-con e-child\" data-id=\"6caa6e56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-146a82ec elementor-widget elementor-widget-heading\" data-id=\"146a82ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Incorrect or missing products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-135add43 elementor-widget elementor-widget-text-editor\" data-id=\"135add43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"13609\" data-end=\"13654\">Contact us within <strong data-start=\"13627\" data-end=\"13648\">[7] calendar days<\/strong> when:<\/p><ul data-start=\"13656\" data-end=\"13791\"><li data-section-id=\"1ubo7th\" data-start=\"13656\" data-end=\"13688\">You received the wrong product<\/li><li data-section-id=\"cyyj00\" data-start=\"13689\" data-end=\"13733\">The product variation or size is incorrect<\/li><li data-section-id=\"1m5lotp\" data-start=\"13734\" data-end=\"13756\">A package is missing<\/li><li data-section-id=\"1c0gphq\" data-start=\"13757\" data-end=\"13791\">An included component is missing<\/li><\/ul><p data-start=\"13793\" data-end=\"13896\">When JAV confirms a fulfillment error, we will provide an appropriate correction at no additional cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ab8f3b9 e-con-full e-flex e-con e-child\" data-id=\"6ab8f3b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa7662d elementor-widget elementor-widget-heading\" data-id=\"4fa7662d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to request a return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-273920b8 elementor-widget elementor-widget-text-editor\" data-id=\"273920b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Before sending any product, contact us at:<\/p><p>Email: [sales@javflatpanel.com]<br \/>Returns form: [<a href=\"https:\/\/javflatpanel.com\/contact-support-2\/\">JAV-support-form<\/a>]<br \/>Telephone: [008619925600845]<\/p><p>Provide:<\/p><p>Order number<br \/>Customer name<br \/>Product name<br \/>Serial number, when applicable<br \/>Reason for return<br \/>Photos or video showing the product and packaging<br \/>Details of any defect or damage<br \/>Preferred resolution<\/p><p>When approved, we will provide:<\/p><p>A Return Merchandise Authorization number<br \/>Return address<br \/>Packaging instructions<br \/>Shipping instructions<br \/>Any applicable estimated fees<\/p><p>Do not send products to a corporate office, factory, or warehouse without authorization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32a3bc6c e-con-full e-flex e-con e-child\" data-id=\"32a3bc6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18fe27d2 elementor-widget elementor-widget-heading\" data-id=\"18fe27d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4be141 elementor-widget elementor-widget-text-editor\" data-id=\"3f4be141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For change-of-mind returns, the customer is generally responsible for return shipping and appropriate insurance.<\/p><p>For an approved return caused by:<\/p><p>A confirmed product defect<br \/>Shipping damage<br \/>An incorrect product<br \/>A JAV fulfillment error<\/p><p>JAV will provide or reimburse reasonable return-shipping arrangements as confirmed in writing.<\/p><p>Unauthorized shipping charges, expedited shipping, additional labor, or services arranged without approval may not be reimbursed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71c07eea e-con-full e-flex e-con e-child\" data-id=\"71c07eea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11822ae9 elementor-widget elementor-widget-heading\" data-id=\"11822ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return inspection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18e7ccf3 elementor-widget elementor-widget-text-editor\" data-id=\"18e7ccf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Returned products are inspected after arrival.<\/p><p>We may check:<\/p><p>Product condition<br \/>Serial number<br \/>Included components<br \/>Accessories<br \/>Packaging<br \/>Signs of installation or use<br \/>Physical damage<br \/>Software or hardware modifications<br \/>Whether the reported issue can be reproduced<\/p><p>We will notify you if the return does not meet the approved conditions or if deductions are proposed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39e8cc57 e-con-full e-flex e-con e-child\" data-id=\"39e8cc57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bfba48c elementor-widget elementor-widget-heading\" data-id=\"6bfba48c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37142147 elementor-widget elementor-widget-text-editor\" data-id=\"37142147\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once an approved return has been received and inspected, we will notify you whether the refund is approved.<\/p><p>Approved refunds will normally be issued to the original payment method.<\/p><p>Please allow:<\/p><p>[3\u20137] business days for JAV to inspect and process the approved return<br \/>Additional time for your bank or payment provider to post the credit<\/p><p>Payment processors may take approximately 5\u201310 business days to display a refund, depending on the provider and bank.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a8ddcdd e-con-full e-flex e-con e-child\" data-id=\"2a8ddcdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78957857 elementor-widget elementor-widget-heading\" data-id=\"78957857\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund amount<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e272a11 elementor-widget elementor-widget-text-editor\" data-id=\"4e272a11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"16262\" data-end=\"16348\">Depending on the reason and condition of the return, the refund may exclude or deduct:<\/p><ul data-start=\"16350\" data-end=\"16624\"><li data-section-id=\"1dzjaui\" data-start=\"16350\" data-end=\"16377\">Original shipping charges<\/li><li data-section-id=\"pzn2c9\" data-start=\"16378\" data-end=\"16403\">Return shipping charges<\/li><li data-section-id=\"1iz4f9m\" data-start=\"16404\" data-end=\"16421\">Restocking fees<\/li><li data-section-id=\"1b8yy9p\" data-start=\"16422\" data-end=\"16455\">Installation or service charges<\/li><li data-section-id=\"1tcsv2o\" data-start=\"16456\" data-end=\"16476\">Missing components<\/li><li data-section-id=\"oyaatp\" data-start=\"16477\" data-end=\"16518\">Damage not caused by JAV or the carrier<\/li><li data-section-id=\"p8nhpm\" data-start=\"16519\" data-end=\"16565\">Reduced value caused by unnecessary handling<\/li><li data-section-id=\"16209ey\" data-start=\"16566\" data-end=\"16624\">Customs duties or brokerage charges not collected by JAV<\/li><\/ul><p data-start=\"16626\" data-end=\"16729\">Any applicable deduction will be communicated before the refund is finalized where reasonably possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ad0fe31 e-con-full e-flex e-con e-child\" data-id=\"7ad0fe31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f465cb1 elementor-widget elementor-widget-heading\" data-id=\"3f465cb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges and replacements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce3c4f4 elementor-widget elementor-widget-text-editor\" data-id=\"1ce3c4f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When approved, an exchange or replacement may be offered instead of a refund.<\/p><p>Replacement timing depends on product availability and shipping destination.<\/p><p>Replacement products may be new or equivalent service replacements where allowed by the applicable warranty and agreed with the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0834ff e-con-full e-flex e-con e-child\" data-id=\"b0834ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dcd4c3 elementor-widget elementor-widget-heading\" data-id=\"4dcd4c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order cancellation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f8804 elementor-widget elementor-widget-text-editor\" data-id=\"87f8804\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact us as soon as possible to cancel an order.<\/p><p>An order may be cancelled without charge when it has not entered processing, customization, or shipment.<\/p><p>Once an order has been processed or dispatched, cancellation may be treated as a return and may involve:<\/p><p>Shipping charges<br \/>Return freight<br \/>Restocking fees<br \/>Non-refundable customization costs<\/p><p>If we cannot ship within the promised period, applicable rules may require us to offer cancellation and a full refund for the unshipped merchandise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ec6e46 e-con-full e-flex e-con e-child\" data-id=\"5ec6e46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2c948a elementor-widget elementor-widget-heading\" data-id=\"d2c948a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sale and promotional products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d720a6 elementor-widget elementor-widget-text-editor\" data-id=\"1d720a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unless clearly marked \u201cFinal Sale,\u201d sale products follow this policy.<\/p><p>Any special restriction for clearance, discontinued, or promotional products will be disclosed on the product page or before purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ee5087 e-con-full e-flex e-con e-child\" data-id=\"2ee5087\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-731df1a elementor-widget elementor-widget-heading\" data-id=\"731df1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty claims<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0251fc5 elementor-widget elementor-widget-text-editor\" data-id=\"0251fc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"17902\" data-end=\"18005\">Returns requested after the standard return period may be handled under the applicable Warranty Policy.<\/p><p data-start=\"18007\" data-end=\"18073\">Warranty remedies may differ from return remedies and may include:<\/p><ul data-start=\"18075\" data-end=\"18176\"><li data-section-id=\"z1z1u8\" data-start=\"18075\" data-end=\"18092\">Troubleshooting<\/li><li data-section-id=\"728b3p\" data-start=\"18093\" data-end=\"18101\">Repair<\/li><li data-section-id=\"67gkoi\" data-start=\"18102\" data-end=\"18121\">Replacement parts<\/li><li data-section-id=\"iqiy4d\" data-start=\"18122\" data-end=\"18143\">Replacement product<\/li><li data-section-id=\"1mtgdds\" data-start=\"18144\" data-end=\"18176\">Other remedies required by law<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c848156 e-con-full e-flex e-con e-child\" data-id=\"c848156\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-387489e elementor-widget elementor-widget-heading\" data-id=\"387489e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Consumer rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf03d1 elementor-widget elementor-widget-text-editor\" data-id=\"3cf03d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This policy does not exclude or limit any consumer right or remedy that cannot legally be excluded under applicable law.<\/p><p>Rules may differ by state, country, customer type, and sales channel. Business-to-business, distributor, quotation, and purchase-order sales may also be governed by separate written terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73498614 e-con-full e-flex e-con e-child\" data-id=\"73498614\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68c1cb33 elementor-widget elementor-widget-heading\" data-id=\"68c1cb33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3b683c elementor-widget elementor-widget-text-editor\" data-id=\"d3b683c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"8706\" data-end=\"8738\">Forreturn or refund questions, contact:<\/p><p data-start=\"8740\" data-end=\"8922\"><strong data-start=\"8740\" data-end=\"8770\">JAV Electrical Appliances Co., Ltd<\/strong><br data-start=\"8770\" data-end=\"8773\" \/><strong data-start=\"8773\" data-end=\"8783\">Email:<\/strong> [sales@javflatpanel.com]<br data-start=\"8799\" data-end=\"8802\" \/><strong data-start=\"8802\" data-end=\"8816\">Telephone:<\/strong> [008619925600845]<br data-start=\"8835\" data-end=\"8838\" \/><strong data-start=\"8838\" data-end=\"8859\">Business address:<\/strong> [First of No.32, Xixiu Road of motor city, Xiuquan Street, Huadu District, Guangzhou City, Guangdong Province.]<br data-start=\"8878\" data-end=\"8881\" \/><strong data-start=\"8881\" data-end=\"8900\">Business hours:<\/strong> [Mon-Fri 9 AM &#8211; 5 PM EST]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy Information about returning your JAV products and getting refunds. Last updated: August 4, 2026 On this page We want customers to receive products that are correct, complete, and in satisfactory condition. This policy explains when products purchased through javflatpanel.com may be returned, exchanged, repaired, replaced, or refunded. Return period Unless a&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-11871","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return and Refund Policy - JAV Board<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/javflatpanel.com\/ar\/return-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Refund Policy - JAV Board\" \/>\n<meta property=\"og:description\" content=\"Return and Refund Policy Information about returning your JAV products and getting refunds. Last updated: August 4, 2026 On this page We want customers to receive products that are correct, complete, and in satisfactory condition. This policy explains when products purchased through javflatpanel.com may be returned, exchanged, repaired, replaced, or refunded. 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