{"id":11882,"date":"2026-08-04T02:48:14","date_gmt":"2026-08-04T02:48:14","guid":{"rendered":"https:\/\/javflatpanel.com\/?page_id=11882"},"modified":"2026-08-04T02:58:05","modified_gmt":"2026-08-04T02:58:05","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/javflatpanel.com\/ar\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11882\" class=\"elementor elementor-11882\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6786e231 e-flex e-con-boxed e-con e-parent\" data-id=\"6786e231\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fe74ce4 elementor-widget elementor-widget-heading\" data-id=\"6fe74ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-522b3734 elementor-widget elementor-widget-text-editor\" data-id=\"522b3734\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Information about warranty of your JAV products.<\/p><p>Last updated: August 4, 2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c422001 e-flex e-con-boxed e-con e-parent\" data-id=\"7c422001\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-45119d47 e-con-full e-flex e-con e-child\" data-id=\"45119d47\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32e16d3e elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"32e16d3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this 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contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__32e16d3e\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__32e16d3e\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c932d0d e-con-full e-flex e-con e-child\" data-id=\"2c932d0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-15ca559f e-con-full e-flex e-con e-child\" data-id=\"15ca559f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7ff05aa e-con-full e-flex e-con e-child\" data-id=\"7ff05aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a7425 elementor-widget elementor-widget-text-editor\" data-id=\"f6a7425\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for purchasing JAV Products.<\/p><p>The warranties provided by JAV in this Limited Hardware Warranty apply only to Hardware Products you purchase for your use, and not for resale. The term \u201cHardware Product&#8221; means a computing device with a specific function and limited configuration ability, The Hardware Product is sold by JAV for the purpose of executing the specific JAV Software supplied with it.<\/p><p>Nothing in this limited warranty statement affects any statutory rights enjoyed by consumers under the law that cannot be waived or limited by contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72eea73c elementor-widget elementor-widget-heading\" data-id=\"72eea73c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty coverage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e7675d elementor-widget elementor-widget-text-editor\" data-id=\"15e7675d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>JAV is committed to providing customers with high-quality products and exceptional customer service. Our warranty policy covers the following areas:<br \/>Hardware Malfunctions: In the event of hardware malfunctions occurring during normal use, JAV will provide repair or replacement services.<br \/>Manufacturing Defects: For functional failures caused by manufacturing defects, we will offer free repair or replacement services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61b5e4e8 e-con-full e-flex e-con e-child\" data-id=\"61b5e4e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15405639 elementor-widget elementor-widget-heading\" data-id=\"15405639\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty period<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-690c0b66 elementor-widget elementor-widget-text-editor\" data-id=\"690c0b66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1607\" data-end=\"1657\">The warranty period for JAV Smartboard products is 1 year, starting from the date of purchase. During this period, we will cover the cost of repairs and part replacements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c6f1044 e-con-full e-flex e-con e-child\" data-id=\"4c6f1044\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37c274b0 elementor-widget elementor-widget-heading\" data-id=\"37c274b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical support services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-302253b elementor-widget elementor-widget-text-editor\" data-id=\"302253b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In addition to the one-year limited hardware warranty, JAV Smart Board provides a total of 5 years of technical support to ensure long-term reliability and ease of use.<\/p><div>Our technical support includes the following services:<\/div><div><ul><li><b>Remote Troubleshooting<\/b>: Receive assistance from our professional technical team through email, online chat, or video call to diagnose and resolve product issues quickly.<\/li><\/ul><\/div><div><ul><li><b>Software and Firmware Updates<\/b>: Get access to the latest software updates and firmware releases to ensure optimal performance and compatibility.<\/li><\/ul><\/div><div><ul><li><b>User Guidance &amp; Training<\/b>: Our support team offers remote guidance on product setup, calibration, and advanced feature usage (such as screen sharing, annotation tools, and smart collaboration functions).<\/li><\/ul><\/div><div><ul><li><b>Spare Parts and Maintenance Advice<\/b>: Recommendations and technical advice for maintaining your board\u2019s long-term performance and durability.<\/li><\/ul><\/div><div>This 5-year technical support service begins from the date of purchase and remains valid regardless of whether the 1-year warranty period has expired.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30f6a4be e-con-full e-flex e-con e-child\" data-id=\"30f6a4be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef66545 elementor-widget elementor-widget-heading\" data-id=\"3ef66545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty claim process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2445071e elementor-widget elementor-widget-text-editor\" data-id=\"2445071e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>4.1 Filing a Warranty Claim<br \/>Customers encountering any issues with JAV Smartboard products can apply forwarranty services through the following channels:<br \/><strong>Online Application<\/strong>: Fill out the warranty claim form on <a href=\"https:\/\/javflatpanel.com\/contact-support-2\/\">JAV Support Form<\/a>.<br \/><strong>Customer Service Hotline<\/strong>: Contact our customer service hotline [008619925600845] for assistance.<br \/>4.2 Product Evaluation<br \/>Upon receiving a warranty claim, our engineers will conduct a thorough product evaluation. If the issue is confirmed to result from a manufacturing defect or hardware malfunction, we will proceed with repair or replacement services.<br \/>4.3 Repair or Replacement<br \/>Once the issue is verified, we will provide the following services based on the assessment:<br \/><strong>Repair<\/strong>: For issues deemed repairable, we will promptly conduct necessary repairs to ensure the product functions properly.<br \/><strong>Replacement<\/strong>: If repair is not feasible, customers will receive a brand-new JAV Smartboard product as a replacement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c29149 e-con-full e-flex e-con e-child\" data-id=\"9c29149\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27de1fd8 elementor-widget elementor-widget-heading\" data-id=\"27de1fd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exclusions from warranty coverage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-491c0ead elementor-widget elementor-widget-text-editor\" data-id=\"491c0ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The following situations are not covered under the warranty:<br \/><strong>Intentional Damage<\/strong>: Damage caused by accidents, improper use, or unauthorized repairs. <br \/><strong>Force Majeure Events<\/strong>: Damage resulting from fires, floods, or other natural disasters.<br \/><strong>Unauthorized Modifications<\/strong>: Alterations or repairs carried out without authorization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d4b98fb e-con-full e-flex e-con e-child\" data-id=\"2d4b98fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ae93333 elementor-widget elementor-widget-heading\" data-id=\"3ae93333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Additional terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2027242d elementor-widget elementor-widget-text-editor\" data-id=\"2027242d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>This warranty policy is non-transferable and applies solely to the original purchaser.<\/li><li>Any repairs or replacements made during the warranty period will not extend the product&#8217;s warranty duration.<\/li><li>JAV Smartboard reserves the right to adjust the terms of the warranty policy as needed.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eb14b01 e-con-full e-flex e-con e-child\" data-id=\"5eb14b01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9c6b9b elementor-widget elementor-widget-heading\" data-id=\"f9c6b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24ae926a elementor-widget elementor-widget-text-editor\" data-id=\"24ae926a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"8706\" data-end=\"8738\">For warranty questions, contact:<\/p><p data-start=\"8740\" data-end=\"8922\"><strong data-start=\"8740\" data-end=\"8770\">JAV Electrical Appliances Co., Ltd<\/strong><br data-start=\"8770\" data-end=\"8773\" \/><strong data-start=\"8773\" data-end=\"8783\">Email:<\/strong> [sales@javflatpanel.com]<br data-start=\"8799\" data-end=\"8802\" \/><strong data-start=\"8802\" data-end=\"8816\">Telephone:<\/strong> [008619925600845]<br data-start=\"8835\" data-end=\"8838\" \/><strong data-start=\"8838\" data-end=\"8859\">Business address:<\/strong> [First of No.32, Xixiu Road of motor city, Xiuquan Street, Huadu District, Guangzhou City, Guangdong Province.]<br data-start=\"8878\" data-end=\"8881\" \/><strong data-start=\"8881\" data-end=\"8900\">Business hours:<\/strong> [Mon-Fri 9 AM &#8211; 5 PM EST]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty Policy Information about warranty of your JAV products. Last updated: August 4, 2026 On this page Thank you for purchasing JAV Products. The warranties provided by JAV in this Limited Hardware Warranty apply only to Hardware Products you purchase for your use, and not for resale. 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Last updated: August 4, 2026 On this page Thank you for purchasing JAV Products. The warranties provided by JAV in this Limited Hardware Warranty apply only to Hardware Products you purchase for your use, and not for resale. 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