Return and Refund Policy
Information about returning your JAV products and getting refunds.
Last updated: August 4, 2026
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We want customers to receive products that are correct, complete, and in satisfactory condition. This policy explains when products purchased through javflatpanel.com may be returned, exchanged, repaired, replaced, or refunded.
Return period
Unless a different period is stated on the product page, quotation, or sales agreement, eligible products may be returned within [30] calendar days after delivery.
A return request must be submitted within this period and approved before the product is sent back.
Submitting a request does not automatically guarantee approval. Eligibility depends on the product, condition, reason for return, and terms below.
Return eligibility
To qualify for a standard return, the product must generally be:
Purchased directly from javflatpanel.com
Within the applicable return period
In new or resalable condition
Complete with all original components
Free from damage, misuse, unauthorized modification, or abnormal wear
Returned with the original packaging where reasonably required
Accompanied by proof of purchase
Returned under an approved Return Merchandise Authorization
Products that may not be returnable
The following may be excluded from change-of-mind returns unless defective, damaged in transit, incorrectly supplied, or otherwise protected by applicable law:
Customized or specially configured products
Special-order products
Clearance or final-sale products
Opened or activated software
Installed or modified OPS computers
Products with removed, altered, or missing serial numbers
Products damaged through incorrect installation or use
Products missing accessories, cables, documentation, or packaging
Products returned without authorization
Services already performed, including installation or customization
Products purchased from another retailer, distributor, or marketplace
Products purchased from another seller must normally be returned through that seller, subject to their policy.
Smart-board returns
Because smart boards are large, fragile, and expensive to transport, special conditions apply.
Before approving a smart-board return, we may require:
Photos or video showing the product’s condition
Serial-number verification
Troubleshooting with technical support
Confirmation that all accessories and packaging are available
Inspection of the product
A freight quotation
A smart board must be packed securely using the original protective materials or other packaging approved by JAV.
The customer may be responsible for damage occurring during return transport when the product was inadequately packed.
Change-of-mind returns
For approved returns that are not caused by a product defect, shipping damage, or a JAV fulfillment error:
- The customer is responsible for return shipping
- Original shipping charges are non-refundable, except where required by law
- Freight, liftgate, inside-delivery, installation, and related service charges are non-refundable after performance
- A restocking fee of [0% / 10% / 15% / other] may apply
- Deductions may be made for missing items, damaged packaging, damage, or reduced value
Defective products
When a product appears defective, contact JAV support before returning it.
We may first provide:
Remote troubleshooting
Software guidance
Replacement accessories or components
Repair service
On-site or local support where available
Product replacement
If the product is confirmed defective and covered by the applicable warranty or return terms, JAV will determine an appropriate remedy, which may include repair, replacement, exchange, or refund.
This Returns and Refunds Policy does not replace the separate Warranty Policy.
Products damaged during delivery
Shipping damage must be reported within [3 calendar days] after delivery, following the procedure in our Shipping Policy.
Do not discard the product, packaging, pallet, labels, or accessories until we confirm the next steps.
For an approved shipping-damage claim, JAV may arrange:
Replacement parts
Repair
Replacement product
Carrier inspection
Return collection
Refund
Incorrect or missing products
Contact us within [7] calendar days when:
- You received the wrong product
- The product variation or size is incorrect
- A package is missing
- An included component is missing
When JAV confirms a fulfillment error, we will provide an appropriate correction at no additional cost.
How to request a return
Before sending any product, contact us at:
Email: [sales@javflatpanel.com]
Returns form: [JAV-support-form]
Telephone: [008619925600845]
Provide:
Order number
Customer name
Product name
Serial number, when applicable
Reason for return
Photos or video showing the product and packaging
Details of any defect or damage
Preferred resolution
When approved, we will provide:
A Return Merchandise Authorization number
Return address
Packaging instructions
Shipping instructions
Any applicable estimated fees
Do not send products to a corporate office, factory, or warehouse without authorization.
Return shipping
For change-of-mind returns, the customer is generally responsible for return shipping and appropriate insurance.
For an approved return caused by:
A confirmed product defect
Shipping damage
An incorrect product
A JAV fulfillment error
JAV will provide or reimburse reasonable return-shipping arrangements as confirmed in writing.
Unauthorized shipping charges, expedited shipping, additional labor, or services arranged without approval may not be reimbursed.
Return inspection
Returned products are inspected after arrival.
We may check:
Product condition
Serial number
Included components
Accessoires
Packaging
Signs of installation or use
Physical damage
Software or hardware modifications
Whether the reported issue can be reproduced
We will notify you if the return does not meet the approved conditions or if deductions are proposed.
Refunds
Once an approved return has been received and inspected, we will notify you whether the refund is approved.
Approved refunds will normally be issued to the original payment method.
Please allow:
[3–7] business days for JAV to inspect and process the approved return
Additional time for your bank or payment provider to post the credit
Payment processors may take approximately 5–10 business days to display a refund, depending on the provider and bank.
Refund amount
Depending on the reason and condition of the return, the refund may exclude or deduct:
- Original shipping charges
- Return shipping charges
- Restocking fees
- Installation or service charges
- Missing components
- Damage not caused by JAV or the carrier
- Reduced value caused by unnecessary handling
- Customs duties or brokerage charges not collected by JAV
Any applicable deduction will be communicated before the refund is finalized where reasonably possible.
Exchanges and replacements
When approved, an exchange or replacement may be offered instead of a refund.
Replacement timing depends on product availability and shipping destination.
Replacement products may be new or equivalent service replacements where allowed by the applicable warranty and agreed with the customer.
Order cancellation
Contact us as soon as possible to cancel an order.
An order may be cancelled without charge when it has not entered processing, customization, or shipment.
Once an order has been processed or dispatched, cancellation may be treated as a return and may involve:
Shipping charges
Return freight
Restocking fees
Non-refundable customization costs
If we cannot ship within the promised period, applicable rules may require us to offer cancellation and a full refund for the unshipped merchandise.
Sale and promotional products
Unless clearly marked “Final Sale,” sale products follow this policy.
Any special restriction for clearance, discontinued, or promotional products will be disclosed on the product page or before purchase.
Warranty claims
Returns requested after the standard return period may be handled under the applicable Warranty Policy.
Warranty remedies may differ from return remedies and may include:
- Dépannage
- Repair
- Replacement parts
- Replacement product
- Other remedies required by law
Consumer rights
This policy does not exclude or limit any consumer right or remedy that cannot legally be excluded under applicable law.
Rules may differ by state, country, customer type, and sales channel. Business-to-business, distributor, quotation, and purchase-order sales may also be governed by separate written terms.
Contact us
Forreturn or refund questions, contact:
JAV Electrical Appliances Co., Ltd
E-mail: [sales@javflatpanel.com]
Telephone: [008619925600845]
Business address: [First of No.32, Xixiu Road of motor city, Xiuquan Street, Huadu District, Guangzhou City, Guangdong Province.]
Business hours: [Mon-Fri 9 AM – 5 PM EST]