Shipping Policy

Information about the warranty of your JAV products.

Last updated: August 4, 2026

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Shipping destinations

We currently ship to selected destinations in [list supported countries or regions].

Availability, shipping methods, and charges may vary according to:

Delivery destination
Product type and screen size
Warehouse availability
Order quantity
Delivery-access requirements

Orders to unsupported or remote locations may require a separate shipping quotation. Contact us at [sales@javflatpanel.com] before ordering when you are unsure whether delivery is available to your address.

Order processing

Orders are normally reviewed and processed within:

  • Accessories: [1–3] business days
  • Smart boards and large stands: [3–7] business days
  • Bulk, customized, or backordered products: according to the estimated date shown in the quotation or order confirmation

Business days exclude weekends and public holidays.

Processing time is separate from transit time. Orders may require additional verification before shipment, particularly for high-value purchases or unusually large orders.

Estimated delivery times

Estimated transit times after dispatch are:

Small accessories: [3–7] business days
OPS computers: [3–7] business days
Movable or electric stands: [5–10] business days
Smart boards: [5–15] business days, depending on size, destination, and freight method

These estimates are not guaranteed. Delays may occur because of carrier conditions, weather, customs clearance, remote-area delivery, appointment scheduling, or circumstances beyond our reasonable control.

Under applicable United States rules, sellers must have a reasonable basis for the shipping time they advertise. When no shipping time is stated, the general rule is shipment within 30 days. If shipment is delayed beyond the promised period, the customer must be notified and offered the choice of accepting the delay or cancelling for a refund.

Shipping charges

Shipping charges are calculated according to the product, destination, and delivery method.

For accessories, shipping costs may be displayed at checkout.

For smart boards, large stands, bulk orders, and certain remote destinations, one of the following may apply:

  • A fixed freight charge
  • A shipping quotation
  • A regional surcharge
  • A liftgate or inside-delivery charge
  • A delivery-appointment charge
  • A remote-area surcharge

Any known shipping charges will be shown at checkout, included in your quotation, or confirmed before the order is dispatched.

Large-item and freight delivery

Smart boards and some stands may be shipped by freight carrier.

Unless otherwise confirmed in writing, standard freight delivery may be limited to curbside delivery. This means the driver delivers the shipment to the curb or nearest safely accessible unloading point.

Standard freight delivery may not include:

Inside delivery
Unpacking
インストール
Wall mounting
Stair carry
Removal of packaging
Removal of an old display
Liftgate service

Contact us before ordering when your location requires any of these services.

The recipient must ensure that:

The delivery address is accessible to the carrier
A responsible adult is available to receive the shipment
Doorways, elevators, loading areas, and pathways are suitable
Any required loading dock, forklift, liftgate, or additional labor has been arranged

Additional charges caused by failed delivery, restricted access, incorrect address information, or unavailable recipients may be charged to the customer.

Delivery appointments

Freight carriers may contact the recipient to arrange a delivery appointment.

Please provide an accurate:

  • Contact name
  • Telephone number
  • 電子メールアドレス
  • Delivery address
  • Business hours
  • Access instructions

Failure to respond to the carrier may delay delivery or result in storage or redelivery charges.

Order tracking

When tracking information is available, it will be sent to the email address used for the order.

Tracking may not update immediately after dispatch. Freight orders may use a bill of lading, carrier reference number, or appointment notice instead of standard parcel tracking.

Inspecting the shipment

Please inspect all packages before signing for delivery.

For smart boards, stands, and other large products:

  1. Examine the outer packaging for dents, punctures, tears, crushing, water damage, or broken seals.
  2. Photograph any visible damage.
  3. Note the damage clearly on the carrier’s delivery receipt before signing.
  4. When the shipment appears seriously damaged, contact JAV before accepting it where reasonably possible.
  5. Keep all packaging until the product has been inspected and tested.

Writing only “subject to inspection” may not be sufficient to support a freight claim. Record the specific visible damage whenever possible.

Reporting shipping damage or missing items

Report visible shipping damage, concealed damage, missing packages, or missing items within [48 hours / 3 calendar days] of delivery.

Contact:

Email: [sales@javflatpanel.com]
Telephone: [008619925600845]
Order support form: [https://javflatpanel.com/contact-support-2/]

Include:

Order number
Product name
Serial number, when available
Photos of every side of the packaging
Photos or video of the damage
A copy or photo of the delivery receipt
A description of missing items

Claims submitted outside this period may be harder to resolve with the carrier, although this does not limit rights that cannot legally be excluded.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if an address needs to be changed. We cannot guarantee that the address can be changed after processing or dispatch.

The customer may be responsible for additional carrier charges caused by:

Incorrect addresses
Address corrections
Redelivery
Refused delivery
Storage
Return to sender

International orders

International orders may be subject to:

Customs duties
Import taxes
Brokerage fees
Local handling fees
Customs inspections
Documentation requirements

Unless expressly stated otherwise at checkout or in your quotation, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs delays are outside JAV’s direct control.

Split shipments

Products in one order may be shipped separately because they come from different warehouses, require different carriers, or become available at different times.

You will not be charged additional shipping solely because we choose to split an order, unless additional charges were disclosed and accepted in advance.

Delays and unavailable products

If we cannot ship within the estimated or promised period, we will contact you with a revised estimate and available options.

Depending on the circumstances, you may choose to:

  • Accept the revised shipping date
  • Change to an available product
  • Remove the delayed item
  • Cancel the unshipped item for a refund

Refused and undeliverable shipments

When a customer refuses an undamaged shipment or a shipment is returned because of an incorrect address, unavailable recipient, or delivery-access issue, the customer may be responsible for:

  • Original shipping charges
  • Return freight charges
  • Storage fees
  • Redelivery charges
  • Applicable restocking fees

This does not apply when the refusal is caused by confirmed shipping damage, an incorrect product, or another error attributable to JAV.

Contact us

For shipping questions, contact:

JAV Electrical Appliances Co., Ltd
メールアドレス: [sales@javflatpanel.com]
Telephone: [008619925600845]
Business address: [First of No.32, Xixiu Road of motor city, Xiuquan Street, Huadu District, Guangzhou City, Guangdong Province.]
Business hours: [Mon-Fri 9 AM – 5 PM EST]